Resources & Credentials

ERM, LLC works in collaboration with other independent risk consultants assembling just the right skill-sets for each engagement allowing for cost effective delivery of services

Chris Mandel, president, has over 30 years of experience in large, global corporate risk and is the designer of the award winning ERM program at USAA Group, rated “excellent” by S&P 2006-2010.

USAA's results during my tenure

               2001-2010

Increasing profitability

Significantly increasing surplus and financial strength

Substantial growth in customer satisfaction and market share

Increasingly strong brand recognition and reputation

Risk-influence business model transformation

Revenue and net income doubled